Shipping & Delivery


Delivery
Our company will deliver the product to customer for free. The customer who lives in Bangkok and circumference receive the product within 1-3 working days and province can receive the product within 3-5 working days.

Cancel existing order
The customer can actually cancel orderly confirmation through E-mail: contact@fip.co.th within 24 hours only after ordering product .

Return existing product and Change existing product
If customer would like to exchange or return product, customer could inform us immediately within 7 days (counting from receiving date). However, customer should return product to us within 14 days.

The terms of return product. Please see from the following
Damaged Product
If the customer receives damaged product, we are ready to exchange product for you but returning product must not be use before. Eventually, product has to returned with fully closed packaging and all accessory items and premium gift ( if it has).

Received incorrect products
If the customer receives wrong product or not match with information on website that expect before.We are ready to exchange product for you but returning product must not be use before.(Possibly, customer can check information before unpack). However, customer should return product in original aspect with fully closed packaging and all accessory items and premium gift ( if it has).

Product/accessory /Material is damaged, loss or incomplete
The product is not related to the information in manual and it could not work same as the function detail that promote via website. Customer can usual test product but it has to return in original aspect or look like “NEW”. Eventually, product has to return with fully closed packaging and all accessory items and premium gift ( if it has)

Receiving wrong order
Customer receives wrong product that they have never expected before. For example, wrong color, wrong code and etc. We are ready to exchange product for you but returning product must not be use before. Eventually, product has to return with fully closed packaging and all accessory items and premium gift ( if it has)

The terms of changing the product. Please see from the following
In term of Packaging damaged from delivery

If product and packaging have an accident from delivery, customer can inform us through E-mail: contact@fip.cp.th within 7 days (counting from receiving date). However, customer should return product to us within 14 days. So that the product must not be damaged by using and it is still in original aspect .It will not change with price label and Office of the Consumer Protection Board Label. Label and warranty certificate are still in the packaging of the product in original aspect. Besides, company will control product before delivery and then we also deliver by our private car.

In term of receiving incorrect product
The customer receives product not same as expect before. For example, incorrect color, incorrect code and etc.Customer can inform us through E-mail: contact@fip.cp.th within 7 days (counting from receiving date).However, customer should return product to us within 14 days. So that product must not be damaged   by using and it is still in original aspect. It will not change with price label and Office of the Consumer Protection Board Label. Label and warranty certificate are still in the packaging of the product in original aspect. Besides, company will control product before delivery and then we also deliver by our private car.

In term of return product
If customer would like to change or return product such as unlikely color. Customer can inform us immediately through E-mail: contact@fip.co.th within 7 days (counting from receiving date).However, customer should return product to us within 14 days. So that product must not be damaged by using and it is still in original aspect. It will not change with price label and Office of the Consumer Protection Board Label. Label and warranty certificate are still in the packaging of the product in original aspect. Besides, company will control product before delivery and then we also deliver by our private car. In addition, we would like to calculate expense for delivery new product 500 baht.

 

Fip (thai) Co., Ltd. 76 Suk Sawat 66/3 Bangchak Phra Pradaeng Samut Prakan 10130 E-mail : contact@fip.co.th
Copyright © Fip (thai) Co., Ltd.